Return & Refund Policy

At Joynest Kids, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we’ll help resolve the issue.

📦 Eligible Returns

A return or replacement may be accepted when:

The product is damaged or defective upon delivery.

You received the wrong product.

The product received is significantly different from what was ordered.

⏰ Return Request

Please contact us within 7 days of receiving your order.

To request a return or replacement, email us at:

joynestkids.in@gmail.com

Please include your Order ID, reason for the return, and clear photos/videos of the product.

🚫 Non-Returnable Items

Products that have been used, damaged after delivery, modified, or returned without their original packaging may not be eligible for return or replacement.

💰 Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method, subject to the payment provider's processing time.

🔄 Replacement

If you receive a defective, damaged, or incorrect product, we may offer a replacement instead of a refund, depending on product availability.

📩 Contact Us

For any return or refund-related questions:

Email: joynestkids.in@gmail.com

Joynest Kids — Play. Imagine. Grow. ❤️